The terms and conditions below apply to all coaching provided by Kelly Scotti (“Kelly”) to any individual or organization ("the client") and constitute the contract for the service to be provided by Kelly for the client. The term 'coaching' as here used covers nutrition coaching, health coaching, life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for coaches or others.
In return for the fees payable by the client (or by a third party on their behalf), Kelly agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).
The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Kelly to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.
Terms and Conditions
Service to be provided
(A) Business Coaching
The Business Coaching service will be provided in accordance with the details given at Business Coaching Service unless otherwise agreed between Kelly and the client. Invoices can be provided on request.
(B) Executive Coaching
The Executive Coaching service will be provided in accordance with the details given at Executive Coaching Service unless otherwise agreed between Kelly and the client. Invoices can be provided on request.
(C) Life Coaching/ Personal Coaching/Mentoring/Supervision
Format of Sessions: Telephone coaching or other format where such is agreed.
Unless otherwise agreed, the client is responsible for telephoning Kelly at agreed times. Kelly is responsible for ensuring that he is available for consultation at agreed times.
Length of Each Session: As agreed between Kelly and the client, on average, 30, 45, or 55 minutes.
Initial Number of Sessions to be provided: To be agreed between Kelly and the client and confirmed by Kelly by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis.
Per Session Fee: In accordance with Kelly's current per session fee or fee for a program of sessions, or any other such fee as shall be agreed and notified to the client. Kelly will confirm the fee in writing, usually by email, unless this is impractical.
Number of sessions for which payment is required in advance: To be agreed before coaching sessions commence.
Kelly may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where Kelly notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.
(C) All Forms of Coaching
Dates and Times of Sessions
The date and time of the first session and any subsequent session will be agreed between Kelly and the client by phone or email and confirmed by Kelly by email or letter.
Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.
Fees can be paid online by debit or credit card using Square or Paypal, in cash, or by check made out to Kelly Scotti & sent to 28 Steeplechase Dr, Doylestown, Pa 18901. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.
Fees are payable in advance of each coaching session unless otherwise agreed (Business Coaching may allow for payment on receipt of invoice). Where payment has not been received by Kelly in advance of a coaching session David is not obliged to provide the session.
Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.
Kelly may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client's progress in gaining improved quality of life or achieving desired business or personal outcomes.
Where possible, clients are requested to submit any information requested by Kelly relating to assignments at least 24 hours before the coaching session when they are to be discussed. Kelly will provide feedback on completed assignments during coaching sessions.
The client may contact Kelly by limited e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Kelly will always advise a client in advance if the nature of a client's contact is likely to incur an additional charge and no such charges will be imposed without the client's agreement.
If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 24 hours notice has been given. If a session has been scheduled but not paid for in advance, and is canceled within 24 hours, or is a no show, client will be billed for that session and must remit payment immediately. In exceptional circumstances Kelly may need to rearrange a coaching session. In those instances she will also give the client 48 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 6 months of the payment or their fee is forfeited.
Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client's prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.
Any client who is dissatisfied with any coaching session can ask for a full refund for that particular session and this will be given, provided that the request for a refund has been made within one week of completion of the coaching session. If a client obtains a refund for a coaching session in accordance with this clause, then the client and Kelly each have the option to terminate this contract immediately, confirming such termination by email or letter. If either party does terminate this contract in such circumstances then Kelly will have no obligation to provide any further coaching sessions to the client and the client will in turn will be entitled to a full refund for any future coaching sessions for which they have already paid which are no longer to be provided. If client purchased a package, then any sessions previously completed will not be refundable based on a fee of $200 per session, no matter the total package price.
In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Kelly can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Kelly where practicable and will be refunded any advance payments made for coaching sessions not yet provided.
The client is entitled to terminate the service early at any time by giving written notice by email or letter, whether or not they are using the “Guarantee” clause above. Such notice will take immediate effect as soon as it is received by Kelly. In such a circumstance the client will be entitled to a full refund for any coaching sessions already paid for but not yet provided to the client and you will not be required to make any payment for coaching sessions not yet provided to the client.
Kelly will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Kelly has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.
Variation of Terms and Conditions
Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Kelly and the client and confirmed by Kelly in writing by email or letter. In other cases, Kelly may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Kelly.